Please see our Coronavirus information page for the latest park updates.
Frequently Asked Questions
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Please enter age at time of arrival

Adults 18+ years
Children 3 - 17 years
Infants 0 - 2 years
Pets Maximum of 2
Keeping everyone safe

Helpful advice for any questions you may have

As government restrictions begin to be lifted, your health and safety are our top priority so, as you'd expect, we've introduced a few changes. You can find answers to many of your questions with our comprehensive FAQs below.

We are now closed for the season.
We're delighted to say that we will be welcoming holidaymakers back to the park from February Half Term 2021.
We can't wait to see you!
With the further easing of restrictions on 4th July, businesses have been asked to assist in the government’s efforts to employ contact tracing if someone becomes infected with COVID-19. To comply with the Government COVID-19 Track and Trace system, we need to know details for all the guests who are on park at any point in time. The service helps trace close, recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus.

Therefore, you will be asked to provide the names and contact details for each member in your booking party.
When you know what dates you'd like to re-book your holiday for, simply give us as call on 01343 813 262. You can move your holiday to a 2021 or 2022 holiday date.

Remember to have your original booking reference handy, as we'll need this information.
Yes, all of our touring facilities will be open next season
Yes, our shower, toilet and washing-up facilities are now open.
Yes, you can. Our Fresh water and Elsan points will remain available and will be regularly sanitised by the park team.
We will email you a park map and useful information for your stay and will call you before arrival. When you get to the park simply drive to your accommodation, the door will be unlocked but will have been sealed with a sticker to confirm its cleanliness. On the table you will find a set of sanitised keys.
Check in will be from 4pm at the earliest, we hope to be able to keep to this time, however, we may not be able to do so in some circumstances. Should we be unable to meet the 4pm time we will call you to update you. If your accommodation is ready before 4pm we will also call you. We intend to call all guests due to check in prior to their arrival, as part of that call we will ask you for an estimated arrival time. Please let us know if you expect to be later than 4pm so we can clean the earlier arrivals first.
Always follow the governments advice regards maintaining a safe social distance. We have guidance here and on all doors. Please be mindful to check these.
Yes, our facilities are open.

We ask you to follow all signage and guidance whilst on the park to ensure everyone’s safety.

More information on our park facilities can be found here.
Yes, it will! You can place an order via app (where available) or via telephone. We will only be able to accept card payments. That can be done on the app or over the phone with our team. We can deliver the order to your accommodation or we will issue you with an order number and place your order at a designated collection point.
A full schedule for the daytime activities and entertainment can be found on the park App. You’ll need to book your space for any daytime sessions via the App and will need to reserve your space by 5pm the day before the session takes place.

Evening entertainment will be provided, however, there will be no live cabaret acts or shows.

The venue will close at 22:00.

We will operate table service only.

Face masks are compulsory and a legal requirement when entering the venue and when not sat at a table.
We will be able to provide drinks via the takeaway service.
Yes, charges apply for Wifi.
Face masks are compulsory and a legal requirement in communal indoor settings such as shops, bars and all indoor venues. You must wear a face mask when not sat at a table in the bar/restaurant/entertainment areas.
In certain circumstances yes, they will.
Each unit will have been fully cleaned by a member of our team utilising a sanitiser that has been proven to effectively work against the various strains of the coronavirus. New protocols have been put in place to ensure that all touchpoints and surfaces within the accommodation are effectively cleaned prior to your arrival. All linen will have been washed at temperatures above 60 degrees.
The main reception number will be manned during office hours and a security mobile number will be available for out of hours. These numbers can be found on the pre-arrival email that we will send to you before you arrive.
We will provide bars of soap in all accommodation. The government guidelines recommend cleaning your hands with hot water and soap for 20 seconds on regular intervals. Our bathrooms will have soap topped up regularly, and entrances to all buildings will have hand gel dispensers.
We are following all guidance provided by the Government and have introduced a number of steps along with our industry bodies and Health and Safety advisors. These include but are not limited to: Sneeze Guards, suitable personal protective equipment for our team members, hand sanitising stations, floor markings, reduced capacity and safe working practices.
You should make your way home, if safe to do so, and call our team on the main reception. If possible, you should have the details of anyone you have come in to contact with during your visit to the park. The new track and trace system will require this information. If it is a member of our team, we would make them aware. If you can’t make your way home please call us to discuss.
Yes, you can.